Overview

Welcome to YEPNIVO.

At YEPNIVO, we aim to provide clear shipping information and dependable order fulfillment for customers purchasing through https://yepnivo.com/.

We offer yoga leggings, bodysuits, sports bras, recovery slides, and related apparel and footwear.

This Shipping Policy explains our order handling procedures, shipping destinations, estimated transit times, delivery tracking, and customer service arrangements.

Our primary sales market is the United States.

Shipping Destinations

YEPNIVO serves customers in the United States.

Delivery availability depends on the shipping destinations supported by our logistics providers and the shipping options configured at checkout.

Customers must provide a complete and accurate shipping address, including the recipient's full name, street address, apartment or unit number where applicable, city, state, ZIP code, and contact information.

Any applicable shipping restrictions will be communicated during checkout.

Shipping Fees

Applicable shipping costs are calculated and displayed before the customer confirms payment.

Shipping fees may depend on the delivery address, selected shipping method, and applicable shipping conditions.

Customers can review the shipping amount in their order summary before completing checkout.

We do not add undisclosed standard shipping charges after the customer has completed a purchase.

Any applicable taxes or additional charges will be presented in accordance with relevant legal requirements.

Order Processing Time

Processing Time: 1–3 Business Days

Orders are generally processed within 1 to 3 business days after successful payment confirmation.

Order processing may include:

• Verifying order information.

• Confirming payment authorization.

• Checking product availability.

• Preparing ordered merchandise.

• Checking product selections, sizes, and quantities.

• Packaging items for dispatch.

• Arranging shipment with a logistics provider.

Business days are Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or public holidays generally begin processing on the next available business day.

Processing time is separate from shipping transit time.

If an order requires additional verification or cannot be fulfilled as expected, we will contact the customer using the information provided during checkout.

Shipping Transit Time

Estimated Transit Time: 5–8 Business Days

After an order has been processed and accepted by the shipping carrier, the estimated shipping transit time is 5 to 8 business days.

Shipping transit time begins when the carrier receives the shipment.

Actual delivery dates depend on the destination, logistics provider, shipping conditions, and any unexpected disruptions.

We make reasonable efforts to arrange shipment within the stated processing period.

Total Estimated Delivery Time

The total estimated delivery time includes both processing and shipping transit.

Delivery Stage	Estimated Time
Order Processing	1–3 Business Days
Shipping Transit	5–8 Business Days
Total Estimated Delivery	6–11 Business Days

Total Estimated Delivery Time: 6–11 Business Days

Delivery estimates are calculated using the applicable business-day schedule.

Weekends and relevant public holidays may affect delivery calculations.

These are estimated timeframes rather than guaranteed arrival dates.

Customers will receive any more specific delivery estimate made available during checkout.

Order Confirmation

After successfully placing an order, customers will receive an order confirmation email using the email address supplied at checkout.

The confirmation generally includes:

• Order number.

• Purchased products.

• Selected sizes and quantities.

• Order total.

• Shipping information.

• Relevant order details.

Customers should review their information carefully.

If any details are incorrect, please contact hello@yepnivo.com promptly.

Shipment Confirmation and Tracking

When an order has been dispatched and tracking information is available, customers will receive shipment information through the relevant order notification service.

Tracking details may include the shipping carrier, tracking number, and tracking link.

Carrier tracking systems may require additional time to display updated shipment events.

If tracking information is unavailable or does not update as expected, customers may contact our support team for assistance.

Shipping Carriers

Shipping is arranged through logistics providers selected according to the shipping destination and available delivery services.

The carrier assigned to an order may vary.

Relevant carrier information will be provided when available.

Delivery operations and tracking updates are subject to the procedures of the assigned carrier.

Address Accuracy

Customers are responsible for providing correct and complete shipping details.

Incorrect or incomplete addresses may cause delays or unsuccessful delivery attempts.

If you notice an error in your delivery address, please contact us as soon as possible.

We will make reasonable efforts to correct the address before dispatch.

Address changes may not be possible after shipment.

Shipping Delays

Although we aim to meet our published delivery estimates, occasional delays may occur.

Potential reasons include:

• Severe weather.

• Public holidays.

• Carrier interruptions.

• High shipping volumes.

• Transportation disruptions.

• Address verification issues.

• Unexpected fulfillment problems.

If your order is delayed, please contact our support team.

We will review available shipping information and assist in identifying an appropriate resolution.

Where shipping cannot take place within the applicable promised or legally required timeframe, customers will be offered the remedies required by applicable law.

Lost or Missing Packages

If a shipment has not arrived within its estimated delivery period, please contact hello@yepnivo.com.

Where tracking indicates delivery but a package cannot be located, customers may also check their mailbox, designated delivery area, building reception, or household members.

Our support team will review available delivery information and assist with an investigation.

If a shipment is confirmed lost in transit, an appropriate resolution may include replacement or refund.

Nothing in this policy limits customers' legal rights concerning undelivered merchandise.

Damaged or Incorrect Orders

If a product arrives damaged, defective, or different from the item ordered, please contact us as soon as reasonably possible.

Provide your order number, a description of the problem, and photographs where available.

We will review the concern and provide appropriate instructions for replacement, return, or refund.

Customers will not be responsible for reasonable authorized return shipping costs resulting from our fulfillment error.

Multiple Shipments

Orders containing several products may occasionally be fulfilled in separate packages.

If an order is shipped in multiple packages, the products may arrive at different times.

Tracking details will be supplied for individual shipments when available.

Any applicable shipping charges will follow the shipping amount agreed upon during checkout.

Order Modifications and Cancellations

Customers wishing to modify or cancel an order should contact us as soon as possible.

We will attempt to accommodate requests before dispatch where reasonably possible.

After shipment, changes or cancellations may be restricted.

Customers may request a return under our separate Return & Refund Policy after delivery.

Applicable statutory cancellation rights remain unaffected.

Returns

Customers may request a return of eligible merchandise within 30 business days after delivery.

Return conditions, shipping responsibilities, and refund procedures are explained in our Return & Refund Policy.

Customers should contact hello@yepnivo.com before sending merchandise back.

Our customer support team will provide the appropriate return mailing instructions.

Customer Support

For questions about shipping, tracking, order processing, or delivery, contact:

YEPNIVO

Website: https://yepnivo.com/

Email: hello@yepnivo.com

Telephone: +44 7547 715248

Business Contact Address:

26 Sandringham Road
London E10 6HJ
United Kingdom

Changes to Shipping Policy

YEPNIVO may revise this Shipping Policy to reflect operational changes, shipping service updates, or legal requirements.

Changes will be published on our website and will not retroactively remove applicable rights concerning existing orders.

Thank you for shopping with YEPNIVO.