Refund policy

Overview

Welcome to YEPNIVO.

At YEPNIVO, we aim to provide customers with a transparent and dependable shopping experience. We understand that an item may occasionally need to be returned because of sizing concerns, personal preferences, defects, or order-related issues.

This Return & Refund Policy explains how to request a return, which products qualify, how return shipping is handled, and when approved refunds are processed.

Our policy applies to eligible purchases made through https://yepnivo.com/.

Customers may request a return within 30 business days after receiving their order. Approved refunds will be issued to the original payment method within 7 business days after refund approval.

Return Window — 30 Business Days

YEPNIVO offers a return request period of 30 business days from the date of delivery.

The return period begins when the customer receives the merchandise, as established by carrier delivery confirmation or other reliable evidence.

For this policy, business days are Monday through Friday, excluding applicable public holidays.

Saturdays, Sundays, and applicable public holidays are not counted toward the 30-business-day return period.

Customers must contact us within this period to initiate a return.

If a return request is submitted within the eligible period, it will remain eligible for review even if the subsequent return shipment or inspection takes place after the initial request deadline.

Additional rights provided by applicable consumer protection laws remain unaffected.

Eligible Returns

Customers may return eligible yoga leggings, bodysuits, sports bras, recovery slides, and other apparel or footwear purchased directly from YEPNIVO.

For standard change-of-mind returns, merchandise must generally:

• Be unused and unworn, except for reasonable fitting or inspection.

• Remain in substantially the same condition as received.

• Not have been washed, permanently altered, or damaged through misuse.

• Include original tags, labels, and accessories where reasonably applicable.

• Be submitted for return within 30 business days after delivery.

Customers may reasonably try on clothing or footwear to check size and fit.

Please handle all products carefully during fitting and inspection.

Hygiene and Product Restrictions

Certain products may have additional return restrictions because of hygiene or product condition considerations.

In particular, sports bras, bodysuits, and other close-fitting garments must be returned in a condition suitable for inspection and resale when the return is based on a change of mind.

Where legally permitted and clearly disclosed before purchase, hygiene-related restrictions may apply to products with broken hygiene seals or products that cannot reasonably be resold after use.

Sale-priced merchandise is not automatically excluded from our standard return policy.

Restrictions on change-of-mind returns do not remove legal remedies for defective, damaged, misdescribed, or incorrectly supplied products.

How to Request a Return

To request a return, please email:

hello@yepnivo.com

Include:

• Your full name.

• Your order number.

• The email address used at checkout.

• The name of the product being returned.

• The reason for the return.

• Relevant photographs if the merchandise is damaged, defective, or incorrect.

Our customer support team will review your request and provide the appropriate return instructions.

Customers should contact us before mailing merchandise so that the correct return destination and processing instructions can be confirmed.

Return Shipping and Return Destination

Return arrangements depend on the reason for the return.

For ordinary change-of-mind returns, including personal preference or incorrect size selection, customers are responsible for the cost of return shipping.

For damaged, defective, or incorrectly supplied items, YEPNIVO will cover reasonable authorized return shipping expenses.

Please contact hello@yepnivo.com before arranging shipment of a defective or incorrect product.

Our customer support team will provide the applicable return mailing destination and shipping instructions before merchandise is sent back.

The business contact address below is not automatically the return processing address. Customers should not send returns to it unless specifically instructed to do so.

We recommend using a trackable shipping service and retaining proof of postage.

No restocking fee is charged for approved standard returns.

Return Inspection

Once the returned merchandise is received, we will review the product and confirm whether it meets the applicable return conditions.

Inspection may include verifying the order, checking the product's condition, confirming the quantity returned, and examining any reported defect.

We will inform the customer whether the refund has been approved.

For standard merchandise returns, refund approval generally follows successful inspection.

Where an item does not need to be returned, a refund may be approved after reviewing the relevant order information and supporting evidence.

We will not unreasonably delay the review of eligible returns.

Refund Processing — Within 7 Business Days

Refund Processing Time: Within 7 Business Days After Approval

YEPNIVO guarantees that the approved refund amount will be issued through the customer's original payment method within 7 business days after refund approval.

For standard returns, the processing period begins when the return has been reviewed and the refund has been approved.

For eligible cancellations, lost packages, or other situations where no physical return is required, the period begins when the refund is formally approved.

Refunds are submitted through the original payment method used during checkout.

Business days are Monday through Friday, excluding applicable public holidays.

We will initiate and submit the approved refund within the stated 7-business-day period. The date on which the refunded amount appears in the customer's bank or card account may depend on the original payment provider and financial institution.

Customers will receive a refund confirmation when the transaction is issued and the relevant notification service is available.

Refund Amount

For an approved full return, the refund generally includes the amount paid for the eligible returned merchandise and any refundable taxes associated with those products.

For partial returns, refunds are calculated according to the eligible items returned.

Original shipping charges, where applicable, are treated according to the conditions disclosed at checkout and relevant legal requirements.

Ordinary change-of-mind return postage paid directly to the shipping carrier is not reimbursed unless required by law.

No restocking fee is deducted from approved standard returns.

For returns caused by defective, damaged, or incorrectly supplied goods, we will provide the remedies and reimbursements required by applicable law.

Original Payment Method

Approved monetary refunds are returned to the original payment method used to complete the order.

We do not require customers to accept store credit or gift cards instead of an approved monetary refund.

If the original payment method is no longer available, please contact our support team so we can work with the payment service provider to determine an appropriate resolution.

Damaged, Defective, or Incorrect Products

If an item arrives damaged, defective, or different from the product ordered, please contact us promptly.

Email hello@yepnivo.com with your order number, a description of the issue, and photographs where available.

Depending on the circumstances, suitable remedies may include replacement, return, or refund.

Customers will not be responsible for reasonable authorized return shipping expenses caused by our error.

Any approved refund will be issued to the original payment method within 7 business days following approval.

Exchanges

Customers who wish to exchange an eligible item for another size, color, or style should contact our support team.

Exchanges depend on product availability.

For ordinary preference-based changes, customers may return an eligible item and place a new order for their preferred replacement.

For defective or incorrectly supplied products, we will assist with an appropriate remedy.

Order Cancellations

Customers wishing to cancel an order should contact hello@yepnivo.com as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before dispatch.

Once an order has been shipped, cancellation through the normal fulfillment process may no longer be possible. The customer may instead request a return after delivery.

If a cancellation refund is approved, we will issue it to the original payment method within 7 business days after approval.

Applicable statutory cancellation rights remain unaffected.

Lost or Missing Orders

If an order does not arrive within the estimated delivery period, please contact our support team.

We will review the available shipment information and investigate with the relevant carrier.

If an order is confirmed lost or cannot be delivered, we will offer an appropriate remedy, including a replacement or refund where applicable.

Customers are not required to return items they never received.

Consumer Rights

Nothing in this policy excludes or restricts rights that cannot legally be waived.

Where applicable law provides additional rights concerning faulty goods, cancellations, return periods, or refunds, those rights will continue to apply.

Contact Information

Store: YEPNIVO

Website: https://yepnivo.com/

Email: hello@yepnivo.com

Phone: +44 7547 715248

Business Contact Address:

26 Sandringham Road
London E10 6HJ
United Kingdom

For return requests, please contact our support team by email before sending merchandise.

Policy Changes

YEPNIVO may update this policy to reflect changes in operations, customer service procedures, or applicable law.

Changes will be published on our website and will not retroactively remove rights applicable to orders already placed.

Thank you for shopping with YEPNIVO.