Privacy policy

Introduction

Welcome to YEPNIVO.

YEPNIVO respects the privacy of individuals who visit and shop through https://yepnivo.com/.

This Privacy Policy describes how personal information may be collected, used, processed, shared, stored, and protected when customers interact with our online store.

It also explains the choices and rights that may be available regarding personal information.

Our store is operated through the Shopify ecommerce platform and serves customers primarily in the United States.

Information We Collect

When customers browse our website, place orders, contact customer support, or otherwise interact with our services, we may collect personal information necessary for those activities.

This information may include:

Contact Information

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

Order and Transaction Information

  • Products purchased

  • Product sizes, colors, and quantities

  • Order history

  • Order numbers

  • Transaction amounts

  • Payment status

  • Shipping and tracking information

  • Return and refund records

Technical and Usage Information

Depending on our website configuration, we or our service providers may collect:

  • IP address

  • Browser and device information

  • Approximate location derived from technical information

  • Website interaction data

  • Shopping cart activity

  • Cookie identifiers

  • Relevant browsing and session information

Customer Communications

We may retain information supplied when customers contact us about orders, returns, refunds, product questions, or other customer service matters.

How We Use Personal Information

Personal information may be used for legitimate ecommerce and business purposes, including:

  • Processing and fulfilling orders.

  • Confirming payments and transactions.

  • Arranging product delivery.

  • Providing shipping and tracking updates.

  • Responding to customer questions.

  • Processing returns and refunds.

  • Identifying and preventing fraudulent transactions.

  • Maintaining website functionality.

  • Improving the shopping experience.

  • Complying with applicable laws and legal obligations.

  • Sending marketing communications where permitted by law and applicable customer preferences.

We do not use personal information for purposes that are incompatible with the disclosures and legal requirements applicable to the processing.

Payment Information

Payment transactions are processed through the payment services made available at checkout.

Payment service providers may collect and process payment information to authorize, complete, or refund transactions and to prevent fraud.

YEPNIVO may receive payment-related records, such as transaction status, payment method details, and transaction identifiers.

The handling of complete card credentials is governed by the applicable payment provider's systems and privacy practices.

Customers should review the privacy terms of the payment service used during checkout when relevant.

Shopify and Third-Party Service Providers

Our ecommerce website operates on Shopify.

Shopify and other relevant service providers may process information to support:

  • Website hosting and storefront functionality.

  • Checkout and payment processing.

  • Order management.

  • Shipping and delivery.

  • Customer communications.

  • Fraud prevention.

  • Website analytics and performance.

  • Other services enabled for our store.

We may share personal information with service providers where reasonably necessary to operate our business, deliver purchased products, provide customer support, or comply with legal obligations.

Such providers may process information under their own privacy terms or applicable contractual arrangements.

We do not authorize service providers to use personal information unlawfully.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential storefront functions and, depending on the services enabled, analytics, preferences, and advertising.

These technologies may help with:

  • Maintaining shopping cart functionality.

  • Supporting checkout sessions.

  • Remembering relevant customer preferences.

  • Understanding website usage.

  • Identifying technical problems.

  • Measuring marketing performance where applicable.

Some cookies are necessary for the website to operate, while others may be subject to consent or opt-out requirements depending on applicable law.

Customers may be able to manage cookies through their browser settings and any privacy controls made available on our website.

Disabling essential cookies may affect certain website features.

Marketing Communications

Customers may receive promotional emails or other marketing communications if they have provided the necessary consent or another lawful basis applies.

Marketing messages will include an appropriate method to unsubscribe where required.

Unsubscribing from promotional communications does not prevent essential order confirmations, shipping updates, or other transactional communications.

Disclosure of Personal Information

We may disclose relevant personal information to:

  • Payment processing providers.

  • Shipping and logistics partners.

  • Website hosting and technical service providers.

  • Customer service and operational support providers.

  • Fraud detection and security providers.

  • Professional advisers and regulatory authorities where legally necessary.

We may also disclose information where reasonably necessary to respond to lawful requests, protect legal rights, or comply with applicable obligations.

Where advertising or analytics integrations are enabled, additional disclosures and privacy choices may apply.

International Data Processing

YEPNIVO provides services to customers in the United States while maintaining a business contact address in the United Kingdom.

Personal information may be processed in countries other than the customer's country of residence, including countries where Shopify or other service providers operate.

Where required, international transfers of personal information will be subject to appropriate legal safeguards.

Different countries may provide different standards of data protection.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy.

Retention may depend on:

  • Order fulfillment requirements.

  • Customer support needs.

  • Return and refund handling.

  • Financial recordkeeping.

  • Fraud prevention.

  • Contractual obligations.

  • Applicable legal requirements.

Information that is no longer reasonably needed will be deleted, anonymized, or otherwise handled in accordance with applicable law and operational requirements.

Information Security

We take reasonable organizational and technical measures intended to protect personal information against unauthorized access, loss, misuse, or disclosure.

Our website uses the security features provided by its ecommerce infrastructure and relevant service providers.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should take appropriate precautions to protect their account credentials and personal devices.

Customer Privacy Rights

Depending on the customer's location and applicable privacy laws, individuals may have rights to:

  • Request access to their personal information.

  • Request correction of inaccurate information.

  • Request deletion of eligible information.

  • Obtain information about certain data processing activities.

  • Object to or restrict certain processing.

  • Withdraw consent where consent is the legal basis for processing.

  • Opt out of certain targeted advertising, sharing, or sales of personal information where applicable.

  • Exercise other rights provided by relevant privacy legislation.

These rights may be subject to legal exceptions and verification requirements.

To submit a privacy request, please contact hello@yepnivo.com.

We will review and respond to eligible requests in accordance with applicable legal requirements.

Children’s Privacy

Our online store is intended for general consumers purchasing apparel and footwear and is not directed toward children under the age at which parental consent is required for the relevant processing.

We do not knowingly solicit personal information directly from children in violation of applicable privacy laws.

If you believe a child has provided personal information unlawfully, please contact us.

Third-Party Websites

Our website may contain links to third-party websites or services.

These external services may have their own privacy policies and information handling practices.

YEPNIVO does not control the privacy practices of independent third-party websites.

Customers are encouraged to review the privacy policies of external services before submitting personal information.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect operational changes, changes in our service providers, or applicable legal requirements.

Revisions will be published on our website.

Where legally required, additional notice or consent will be provided.

Contact Information

For questions about this Privacy Policy or requests concerning personal information, please contact:

YEPNIVO

Website: https://yepnivo.com/

Email: hello@yepnivo.com

Telephone: +44 7547 715248

Business Contact Address:

26 Sandringham Road
London E10 6HJ
United Kingdom